Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at info@karetafurniture.com. Please note that the return address will be provided when you get in touch. If your return is accepted, we'll send you a return shipping label as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain items cannot be returned, including custom or personalised products (such as special orders) and sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We'll notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund. If more than 15 business days have passed since your refund was approved, please contact us at info@karetafurniture.com.